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Todos os anos, o CONTECSI organiza o painel sobre E-Gov.  Em 2013, o painel a seguir foi realizado:







In Como:

Gianluca Misuraca, European Commission, JRC-IPTS, Seville, Spain

Antonio Cordella, London School of Economics, London, UK

Mirko Vitar, University of Ljubljana, Slovenia

In Sao Paulo:

Edson Luiz Riccio, University of Sao Paulo, Brazil

Marijn Janssen, Delft University of Technology, The Netherlands


Walter Castelnovo, University of Insubria, Italy


During the past decade huge investments have been made worldwide with the aim of improving government through the use of ICTs. This has been done under a plethora of different headings that have been invariably claimed to refer either to something completely new for government or to something that would add a further value to government. Thus, during the years we saw many projects, reports, papers and discussions on electronic government, transformational government, mobile government connected government, collaborative government, networked government, ubiquitous government, smart government, open government, and on still other x-gov concepts as well.


Whether all these efforts to improve government through the use of ICT really succeeded in realizing their promises is still an open question, one that is attracting a growing interest as shown by the discussions on the so-called egovernment paradox and performance paradox. Indeed, rephrasing President Obama’s words, the question to ask today is not how much innovative or technologically up to date Government is, but “whether it works - whether it helps families find jobs at a decent wage, care they can afford, a retirement that is dignified. Where the answer is yes, we intend to move forward. Where the answer is no, programs will end.” (President Obama Inaugural Address, 20th January 2009) Based on a critical appraisal of what has been done in the past, the aim of the panel is to discuss from different point of views how ICTs can contribute to make government really helpful, beyond the technological hype.


The panel is conceived as an open forum to which all the participants can contribute by sharing ideas, reflections and experiences. For this reason, based on their knowledge the panelists will be asked to suggest what they think are the topics that more deserve a critical reflection and to give to the participants some insights on them. Participants will then be given the opportunity to discuss the panelists’ suggestions by joining a virtual community hosted by the University of Insubria. The discussion among the members of the community will be open until the end of June. After that the content of the discussion will be made available to the general public.





Interagency cooperation in local government: a gov 2.0 approach


Walter Castelnovo (Department of Theoretical and Applied Sciences University of Insubria, Italy) -


In the last few years a “Second Generation E-Government Paradigm” has emerged that maintains that to achieve greater value in service delivery and reduce costs, integration and redesign of government organizations and processes is a necessity. This result is particular difficulty to achieve in countries characterized by a high administrative fragmentation and by the prevalence of small municipalities. In this qualitative paper I will discuss the conditions that make it possible to achieve the horizontal integration among municipalities, as a way to enhance intermunicipal cooperation and to allow small municipalities to manage innovation and to deliver high quality services to citizens and enterprises through the sharing of resources. More specifically, I will argue that intermunicipal cooperation can be enhanced through the use of social computing and cooperation tools to support trust building processes, thus strengthening the relationships among the partners of the cooperation. Finally, with reference to the case of One Stop Shop for enterprises in Italy, I will show how the social computing and cooperation tools can be used to support interorganizational workflows, even in case they concern critical processes involving interorganizational risk management.


Keywords: interagency cooperation, government, gov 2.0, intermunicipal cooperation



Walter Castelnovo, Ph.D., is Assistant Professor of Information Systems and Organization at the University of Insubria (Italy). His research interests concern technological and organizational innovation in Public Administration and Interorganizational Information Systems. He is one of the founders of the Research Center for “Knowledge and Service Management for Business Applications” of the University of Insubria and he is a member of the Scientific Committee of the “Interdepartmental Center for Organizational Innovation in Public Administration” of the University of Milan. He served as member of the committee for many international conferences on E-Government and ICT evaluation and he is the General Chair of The 5th European Conference on Information Management and Evaluation, which will be held in 2011 at the University of Insubria. He is also member of the Department of Institutional Reforms, E-Government and Institutional Federalism of the Association of the Municipalities of Lombardia (Italy).

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